Shipping & returns

All shipping is done via the USPS Priority Mail.

Your order will arrive within 2-3 business days.

Orders placed after 12pm on Saturday, and all day Sunday, will not be processed until Monday morning. 

*We cannot be held responsible for circumstances (weather conditions etc) which may delay your order from the expected shipping schedule*

Custom orders, such as personalized items or Wedding Rings are NOT returnable. Please double check spelling and ring size before finalizing your order.

If an item is damaged or defective upon arrival, please contact us immediately for instructions on exchanges/returns. All damage claims must be filed within 14 days of receipt of goods. Claims for defective items must be made within 30 days upon receipt of goods. 

Normal wear, on items such as clothing or jewelry, is not considered a defect. Returned items should be in original condition and packaging.

If, for any reason, you are not satisfied with any online purchase from irishcrossroadsonline.com, simply return it within 30 days and we will promptly refund the item price, or replace the product free of charge. All returned items should be in original condition. Normal time to process your return is 10-14 days upon receipt of package.

When returning any part of your order, include the e-mailed claims form we will send you upon initial return contact, and enclose it with your returned item. Please secure the merchandise to prevent any further damage in transit. 

You can send your package to our store location at:

 

Irish Crossroads Ltd.

58 Main Street

Sayville, NY 11782

 

Please insure your return for the full value and retain all of your postal and insurance receipts. A traceable method of shipping must be used. 

We do not refund shipping or handling fees unless the return is a result of an error we made or if the item was damaged or defective. We will not credit any cost of shipping that exceeds the original orders shipping cost: do not send your return packages via a costly express services.

In store purchase returns or exchanges must be made within 30 days, with receipt and in the original packaging. Store credit will be issued, NO CASH REFUNDS. If proof of purchase or receipt is not available, we refund the most recent price charged for the item in the form of a Gift Card.